Join Manulife as a remote Inforce Operations Specialist, where bilingual skills enhance customer service. Handle complex transaction processing and resolve client inquiries effectively. The specialist will report to the Supervisor for Legacy Products Operations.
This role includes collaborating with teams and ensuring all client interactions are handled professionally and promptly. You’ll focus on maintaining productivity while providing impactful support to clients across various regions. Key Responsibilities:
Process transactions efficiently and accurately
Answer internal and external client inquiries timely
Collaborate across offices for effective service
Prioritize tasks based on workload and urgency
Suggest improvements to current processes Requirements:
College diploma or equivalent relevant experience
Required bilingual proficiency in French and English
Robust communication and decision-making abilities
Exceptional organization and flexibility
Proven customer service orientation Drive client satisfaction and transaction accuracy as an Inforce Operations Specialist with Manulife.