Job Title: Operations Support International Logistics, Billing, and Administration Location: Toronto Work Schedule: 8:30 AM 5:00 PM (Fully On-Site)
About the Role We are seeking a detail-oriented and proactive
Operations Support Specialist
to join our team. This role plays a crucial part in managing international logistics, billing, and administrative tasks, ensuring seamless operations from shipment pre-approvals to invoicing and issue resolution. If you thrive in a fast-paced logistics environment, have strong analytical skills, and enjoy problem-solving, we'd love to hear from you.
Key Responsibilities Logistics & Operations Support
Coordinate with the team on
pre-approvals for pending shipments .
Vet, file (via customs broker), update, and log
Importer Security Filings (ISFs)
based on shipment details from suppliers.
Track
Full Container Loads (FCLs) and Less than Container Loads (LCLs)
through sea, rail, and trucking portals, as well as freight forwarders.
Update
Logistics Management Sheet
from
Port of Departure to Empty Return .
Notify internal teams and warehouses (customers) about shipment issues and assist in finding
quick resolutions .
Prepare and send final
shipping document bundles
to warehouses.
Verify and submit import clearance documents to
U.S. and Canadian customs brokers .
Ensure
Material Test Reports (MTRs)
conform to industry standards and special customer requirements.
Process
shipment invoicing
in
Epicor Prophet 21 .
Generate and issue
special charge invoices
as needed.
Validate and process third-party
logistics and service provider invoices
to ensure proper billing to warehouses.
Assist with
non-conformance report resolution , including
investigating, issuing credits, debits, and invoices .
Act as
primary backup
for clerical and administrative tasks during vacations or peak workload periods.
Assist in
continuous improvement initiatives
and support knowledge management in Epicor Prophet 21.
Update assigned
Standard Operating Procedures (SOPs)
as required.
Participate in
other relevant projects
as they arise.
Qualifications & Skills
3+ years of experience
in
international logistics
(billing and administrative experience is a plus).
Strong
attention to detail, accuracy, and integrity
in handling logistics and billing processes.
Ability to
multi-task and prioritize
in a fast-paced environment.
Analytical thinker
who can approach problem-solving at both macro and micro levels.
Excellent verbal and written communication skills .
Strong
interpersonal and emotional intelligence skills
to collaborate effectively with various teams.
Proficiency in
Microsoft Office Suite (Intermediate-Advanced level) .
Experience with
Epicor Prophet 21
or other ERP/order management systems is an asset.
Some
post-secondary education preferred .
Why Join Us?
Prospect to work in a dynamic, fast-paced logistics environment.
Hands-on experience with international shipments, billing, and process improvement.
A collaborative team culture with opportunities for learning and growth.
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📌 Operations Analyst (Winnipeg)
🏢 GTT
📍 Winnipeg