Must have a car as some travel is required – Compensation Provided
RESPONSIBLILITIES:
Serving as the first point of contact for clients and companies seeking technical assistance in person, over the phone or email
Performing troubleshooting through diagnostic techniques and pertinent questions
Installing and upgrading Windows 11 and software
Diagnose and resolve technical hardware and software issues
Responsible for setup accounts in Active Directory and Office 365.
Proficient in supporting Office 365 Exchange/OneDrive/Sharepoint.
Diagnose and resolve minor network issues (e.g. LAN Access)
Prioritize work orders/help desk ticket according to severity.
Create a document for any issue and report events
Accurately log work orders/help desk tickets and resolutions into help desk software management system
Determining the best solution based on the issue
Direct unresolved issues to the next level of support personnel
Perform other duties upon request and ability to multitask.
Technical Requirements:
REQUIRED MINIMUM of 5 years experience supporting end users and servers.
Proven Experience working with Windows 11, Windows Server in a business setting
Experienced in supporting MacOS users in a business environment is an Asset
Ability to install, configure, administer and trouble shoot a wide range of desktop hardware and software
Experience with troubleshooting printers, scanners and various other peripherals
Experience with troubleshooting and supporting mobile devices (Apple & Android)
Experience with Setting up and Maintaining Microsoft Exchange 2016 & 365
Non-Technical Requirements:
Must be able to work independently.
Excellent communication skills both written and verbal
Excellent organizational & Time Management skills
Robust critical thinking and problem-solving skills
Ability to work under tight deadlines and managing multiple clients
Must be detail oriented
General Duties
Day to Day IT Support for Customers
Managing implementation of upgrades and recent projects
Documentation of work completed
Basic end user Training
Pay: $45,187.01-$81,426.54 per year
Experience
IT support: 5 years (required)
Licence/Certification:
Driving Licence (required)
Work Location: In person
📌 It Support Specialist Markham
🏢 Insix
📍 Markham
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