Toromont Cat is seeking a Product Support Coordinator to join our team in Sudbury. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department.Pay TypeFull Time, PermanentCompensation$44,860.00 to $56,075.00The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.As a Product Support Coordinator, YOU will experience:Working within one of the safest organizations in the industry where your safety and well-being are our most significant priority; Working for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An opportunity for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day,



YOU will:Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiativesProcess service work orders, service reports and payrollObtain Customer purchase order numbers to support WIP (work in process) processingGenerate standard jobs as required by Supervisors and TechniciansExpedite Warranty and Goodwill work orders through Warranty DepartmentsAssist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler)Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing processAssist other Service Departments with scheduling of maintenance and repairs as requiredMust-haves for this role:Minimum post-secondary education2+ years of experience in support/service operations position#J-18808-Ljbffr

📌 Product Support Coordinator - C$44,860 - C$56,075 A Year (Winnipeg)
🏢 Toromont CAT
📍 Winnipeg