Elevate guest interactions as a Reservation Agent at Loden Hotel, a luxury boutique hotel in Vancouver. Focus on personalized service while managing reservations, inquiries, and guest experiences.

The Loden

Hotel, part of Wentworth Hospitality Group, seeks a Reservation Agent dedicated to enhancing guest experiences with 3+ years in customer service or hospitality. You will manage reservations, answer inquiries, and collaborate with various departments to ensure seamless service delivery. Your expertise in attention to detail and communication will greatly impact guest satisfaction. Key Responsibilities:
Manage guest reservations and integrate booking systems
Assist guests with reservation changes and cancellations
Provide detailed answers regarding services and amenities
Record guest information and process payments accurately
Collaborate with teams and manage group bookings Requirements:
High school diploma with post-secondary courses
3+ years in customer service or hospitality
Excellent phone etiquette and communication skills
Robust computer skills, including Microsoft Office
Valid driver's license required Bring your hospitality skills and attention to detail to the Loden Hotel team in Vancouver.

📌 Guest Experience Reservation Agent Vancouver
🏢 Amacon
📍 Vancouver