Reporting to the AVP, Supply Chain Technology, SRE Operations, the Chapter Manager, SRE Development & Reliability, will be responsible for ensuring Supply Chain systems are operational and monitored. This role is also an active participant in all aspects of Production Operational Excellence, including technical vision, telemetry and observation decisions, automation strategy, framework development, solution delivery, incident and problem management. What you'll do: Directly support the stability, performance, and ongoing development of core Supply Chain applications with a focus on long term stability, performance, scalability, security, and effective operations Participate in ongoing monitoring and triage of present issues, as well as in software, application, and system development activities alongside multiple teams Promote ideas, standards, and practices that drive platform stability across various streams of work Provide feedback during product design planning to ensure stability, scalability, security,



and operational considerations are highlighted early in the product life cycle Drive proactive development of stability focused improvements Demonstrate solid leadership capabilities and actively drive interactions and communications between supporting development, platform, and product teams Provide hands on application support of core business applications, including service, data and process integrity and optimization Contribute to root cause analysis and resolution of incidents reported by monitoring systems and end users Contribute to analysis of existing monitoring and telemetry systems, and assist in the definition and design of telemetry during product design Manage and work with development teams and analysts to define, prioritize, and deliver stability, scalability, security, and operational improvement tickets Collaborate with IT units and business stakeholders to understand the business processes and requirements supported by the application and identify process improvements Maintain documentation, provide knowledge

📌 Manager, Site Reliability Operations (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto