Lead the transformation of Novisto's global services organization as the Director of Customer Delivery & Services. Drive scalable solutions, improve customer outcomes, and generate revenue through implementation and advisory services. In this role, you will define the vision and commercial success of Novisto's Customer Delivery.

Your expertise will elevate customer value while creating an effective delivery model through people, processes, and technology. You are expected to establish service standards that ensure operational efficiency alongside quality customer outcomes. Key Responsibilities:
Define and execute the global services strategy
Establish service delivery standards for enhanced adoption
Build a services queue with transparent SLAs and performance metrics




Turn delivery tasks into standardized, AI-assisted workflows
Act as a direct leader for the ESG Analyst and Customer Support teams Requirements:
7+ years in SaaS Qualified and Advisory Services
Experience in defining services strategy and ownership
Hands-on service packaging and implementation experience
Proven delivery infrastructure development skills
Leadership in specialist teams with a focus on process change Lead Novisto's mission to empower sustainability through impactful customer delivery and service excellence.

📌 Director Of Customer Delivery At Novisto Montreal
🏢 Net Impact
📍 Montreal