From its head office in Laval and its branches across Quebec and Ontario, Nuera Industriel sells conveyor belts for heavy and light-duty applications, as well as related products and services.

The Customer Service

Representative must demonstrate strong interpersonal skills, a genuine enjoyment of working with B2B clients, and excellent verbal and written communication abilities. The ideal candidate will have a solid command of various units of measurement (imperial and metric) and the ability to manage multiple tasks simultaneously while providing accurate technical guidance to clients in the industrial sector.

Responsibilities
• Identify and assess the needs of industrial clients;
Build and maintain lasting relationships with customers;
Advise clients and coordinate with outside sales to ensure the best service;
Interpret and convert technical specifications across different units of measurement (inches, millimetres, feet, fractions, decimals, etc.);
Prepare quotes in accordance with company guidelines;
Process customer orders;
Purchase resale products;




Coordinate with the production team;
Follow up on customer orders;
Follow up on supplier orders;
Enter data into various software systems;
Actively participate in inventory management;
Arrange certain freight shipments;
All other related duties.

Qualification
• High school diploma or equivalent;
3 to 5 years of relevant experience in customer service, preferably in an industrial or B2B workplace;
Proficiency with imperial and metric units of measurement (inches, millimetres, fractions, decimals);
Strong customer service orientation;
Bilingual – fluent in both French and English (oral and written);
Solid mathematical and technical calculation skills;
Knowledge of industrial products (conveyor belts an asset);
Understanding of conveyor systems and their components (an asset);
Team player with robust interpersonal skills;
Self-motivated, detail-oriented, and well-organized;
Proficiency in MS Office suite;

📌 Customer Service Agent Laval
🏢 Nuera
📍 Laval