Enhance client experiences as an Insolvency Officer with RBC, utilizing your investigative prowess and communication skills to resolve complex issues effectively. This full time position is crucial for maintaining compliance and service quality. As an Insolvency Officer at RBC, you will handle client transactions related to bankruptcies and credit counseling services. Drawing on your 2+ years of Collections experience, you will make informed decisions while navigating operational risks.
Your role will require effective communication to interact with clients and partners, ensuring a seamless experience. Key Responsibilities:
Fulfill client transactions regarding bankruptcy processes
Negotiate and determine approvals or declines
Produce risk assessment reports as necessary
Handle calls from clients and industry experts
Address and resolve functional issues within the organization Requirements:
At least 2 years of relevant Collections experience
Robust negotiation and solutions-oriented mindset
Proficiency in balancing client service with business risk
Ability to adapt to shift work within specified hours
Experience in challenging operational contexts Bring your skills to RBC and positively impact client services while advancing your career.