Elevate customer satisfaction as a Customer Experience Lead with Scotiabank in Montague, Prince Edward Island. Oversee teams and enhance customer relationships while embodying Scotiabank's core values. In this leadership role, you will manage Customer Experience Associates, ensuring excellent service delivery.

Your expertise in team management and customer relations will help drive the overall success of the branch. With a focus on coaching and supporting your team, you will also lead change management initiatives to implement recent policies effectively. Key Responsibilities:
Lead and manage Customer Experience Associates effectively
Cultivate robust customer relationships and service excellence
Act as Officer in Charge during emergencies and escalations
Identify prospects to enhance the customer experience
Assist in change management by implementing new policies Requirements:
Proven leadership skills with team coaching experience
Previous banking experience is highly valued
Flexibility in work schedule availability
Strong technical skills in digital banking promotion
Experience in team scheduling and management Drive team success and elevate the customer experience at Scotiabank in Montague.

📌 Customer Experience Lead At Scotiabank Montague
🏢 Scotiabank
📍 Montague