Bilingual Customer Service Representative - Assistance Services $22.56/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and career development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?
Act as a resource person for the patient, family members and medical facilities regarding policy advantages and coverage information;
Open the initial claim and refer the person to the most suitable healthcare providers;
Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?
College diploma or equivalent
Experience in customer service, telecommunications and/or claims assistance




Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
Customer service oriented
Ability to work with people in a fast-paced, team environment
Good communication skills and highly professional
Good computer skills (Microsoft Office, internet etc.)

We offer you What does Global Excel offer you?
Three weeks of vacation;
An extensive advantage package that includes health (100%) , dental, life and travel insurance, as well as a retirement savings plan;
A adaptable and supportive work environment offering several benefits such as on - call doctors, an on -s ite Bistro , and much more ;
A company wellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness ;
Many opportunities for advancement, development and financial assistance to employees who wish to continue their education .

📌 Customer Service Representative Bilingual En Montreal
🏢 Global Excel Management
📍 Montreal