Job Summary

We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our agile dealership team. The ideal candidate will serve as the primary point of contact for customers requiring vehicle maintenance and repairs, ensuring a seamless and professional service experience. This role combines technical understanding with exceptional customer service skills to promote trust and satisfaction while supporting sales objectives.

Experience in dealership operations, mechanical knowledge, and a passion for automotive repair are highly valued.

Duties
Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
Listen carefully to customer descriptions of vehicle issues and accurately document symptoms and service needs
Communicate effectively with technicians regarding repair orders, parts, and estimated timelines
Provide detailed explanations of recommended services, upselling additional repairs or maintenance when appropriate
Prepare and review repair estimates with customers, ensuring transparency and clarity
Handle cash transactions and process payments accurately
Follow up with customers on vehicle status, ensuring satisfaction throughout the service process
Maintain organized records of service orders, customer interactions,



and sales activities
Assist in promoting dealership services, parts, and accessories to maximize revenue prospects

Experience
Prior dealership experience is preferred but not required; relevant automotive or mechanic experience is a robust plus
Mechanical knowledge of automotive systems to effectively communicate repair needs and solutions
Proven customer service skills with the ability to build rapport and handle inquiries professionally
Sales experience with a focus on upselling services, parts, or accessories to enhance customer value
Familiarity with automotive repair processes and terminology is advantageous
Experience handling cash transactions accurately and efficiently

This role offers an engaging opportunity for individuals passionate about automotive industry excellence, combining technical understanding with outstanding customer service to drive dealership success. Job Type: Full-time

Pay: $21.15-$28.00 per hour

Expected hours: 40.0 per week

Benefits
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Store discount
Vision care

Licence/Certification:
Driving Licence (preferred)

Work Location: In person

📌 Automotive Service Advisor Manning (Canada)
🏢 Patricia Ford Sales
📍 Canada