20 Sep
|
Ju0026M Group
|
Toronto
20 Sep
Ju0026M Group
Toronto
Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.
Partner with business stakeholders to define customer measurement frameworks and improvement prospects.
Translate customer feedback, analytics, and business needs into prioritized features and user stories.
Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.
Monitor customer experience metrics and ensure business outcomes are achieved.
Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys
📌 Business Analyst / Product Owner Toronto
🏢 Ju0026M Group
📍 Toronto