An established transportation and logistics organization is seeking a Claims Specialist (Freight Claims & OS&D;) to take ownership of freight claims within a high-volume LTL setting.

This role is ideal for someone with hands-on experience managing freight claims from initial notification through resolution, including OS&D; investigations, liability assessment, documentation, and claim settlements.

What You'll Be Doing
Manage the end-to-end freight claims process, including damage, shortage, overage, loss, and other OS&D; matters
Investigate claims by reviewing BOLs, PODs, photos, shipment records, and other supporting documentation
Assess liability and carrier responsibility and coordinate claim resolution with customers, carriers, terminals, and insurance providers
Manage claim documentation, follow-up, settlements and disputes
Track claims activity, identify trends, and work with Operations to reduce recurring freight issues




Maintain accurate claim records and reporting in accordance with company policies and transportation requirements

What They're Looking For
3+ years of experience in freight claims, cargo claims, OS&D;, transportation operations, or LTL logistics
Direct, hands-on experience owning freight claims from investigation through resolution
Robust OS&D; experience, including damaged, missing, short, and over freight
Understanding of carrier liability, cargo insurance, claims procedures, and freight documentation
Strong investigative, analytical, documentation, and communication skills
Ability to manage multiple claims in a quick-paced, high-volume transportation environment
Experience with an LTL carrier, transportation company, or 3PL strongly preferred

Please apply today.
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📌 Claims Manager Freight & Os&d Toronto
🏢 Optalent
📍 Toronto