Rival Group is seeking an IT Support Specialist for a 6-month contract based in Vancouver. Engage in hybrid work while supporting a diverse IT environment with both Mac and Windows.

Bring your 2-4 years of experience in desktop support to this role. Your responsibilities include managing user access in Microsoft 365 and resolving hardware and software issues. Work in a cooperative atmosphere where your contributions directly influence team dynamics and efficiency.

Key Responsibilities: • Provide troubleshooting for Mac/Windows connectivity issues • Manage onboarding and offboarding processes efficiently • Document IT processes and create clear guides • Elevate complex issues to senior staff as necessary • Keep accurate records of IT tickets and resolutions

Requirements: • 2-4 years of relevant IT support experience • Familiarity with Microsoft 365 and macOS/Windows environments • Strong verbal and written communication abilities • Ability to work independently with minimal supervision • Commitment to excellent customer service under pressure

Become an integral part of Rival Group’s IT department, contributing to meaningful technology solutions. #J-18808-Ljbffr

📌 Vancouver IT Support Specialist Position (Winnipeg)
🏢 Rival Technologies
📍 Winnipeg