We are seeking a detail-oriented and organized Administrative Assistant to support our office operations. The ideal candidate will possess strong clerical skills, excellent communication abilities, and proficiency in various office software. This role involves managing daily administrative tasks, providing exceptional customer service, and ensuring smooth office functioning.
Experience with physiotherapy offices, QuickBooks, and Google Workspace is highly desirable. The position offers an prospect to work in a skilled workplace where organizational skills and attention to detail are valued.
Responsibilities
Manage front desk operations, including greeting visitors and answering multi-line phone systems with professionalism and courtesy
Perform data entry, filing, and document proofreading to maintain accurate records
Utilize Microsoft Office and Google Workspace for correspondence, reports, and scheduling
Handle customer support inquiries via phone or email, providing excellent service and support
Assist with bookkeeping tasks using QuickBooks and other accounting software as needed
Support physiotherapy office procedures, including appointment scheduling and patient record management
Maintain organized files both digitally and physically to ensure quick retrieval of information
Perform general clerical duties such as copying, scanning, and faxing documents
Uphold phone etiquette standards when communicating with clients and staff
Support team members with administrative tasks to enhance overall office efficiency
Qualifications
Proven clerical or administrative experience in an office setting
Strong computer skills with proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry software
Experience with QuickBooks or bookkeeping is a plus
Excellent organizational skills with the ability to multitask effectively
Solid written and verbal communication skills including phone etiquette
Ability to proofread documents accurately and efficiently
Previous experience in medical or dental offices is highly desirable
Knowledge of front desk procedures and multi-line phone systems preferred
Demonstrated customer service skills with a professional demeanor
High school diploma or equivalent required; additional administrative training or certification is a plus