Overview
We are seeking a friendly, qualified, and detail-oriented Hotel Front Desk Agent to the new DoubleTree by Hilton Kelowna. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience and smooth check-in and check-out processes. This role requires excellent communication skills, a robust customer service orientation, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities
Greet guests warmly upon arrival and provide exceptional customer service throughout their stay
Manage guest check-in and check-out procedures accurately and efficiently
Handle reservations, cancellations, and modifications using multi-line phone systems and reservation software
Respond promptly to guest inquiries via phone, email, or in person with professionalism and courtesy
Provide information about hotel amenities, local attractions, and services to enhance guest experience
Address guest concerns or complaints promptly, escalating issues when necessary to ensure satisfaction




Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
Uphold hotel policies and procedures related to security, safety, and confidentiality

Requirements
Previous experience in front desk operations or hospitality is preferred but not required; training will be provided
Excellent phone etiquette and communication skills
Strong customer service skills with a friendly and qualified demeanor
Flexibility to work various shifts including evenings, weekends, or holidays as needed

Join our team to deliver outstanding guest experiences while developing your career in the hospitality industry. We value professionalism, enthusiasm, and a commitment to excellence in every interaction.

Pay: $18.50-$19.50 per hour

Ability to commute/relocate:
Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Hotel Front Desk Agent Kelowna (Canada)
🏢 DoubleTree by Hilton Kelowna
📍 Canada