Job Summary
We are seeking a friendly and professional Host/Hostess to create a welcoming atmosphere for our guests. The ideal candidate will be responsible for greeting visitors, managing reservations, and ensuring excellent customer service throughout their dining experience. This role is vital in setting the tone for a positive guest experience and supporting the overall operations of our restaurant. Prior hospitality or restaurant experience is preferred, but a genuine passion for guest service and strong communication skills are essential. The Host/Hostess will work closely with the restaurant team to maintain smooth seating arrangements and uphold high standards of hospitality.

Responsibilities
Greet guests warmly upon arrival and provide a positive first impression
Manage reservations and waitlists efficiently using POS systems such as Micros POS
Escort guests to their tables and assist with seating arrangements
Answer phone inquiries with professional phone etiquette and assist with reservation bookings
Communicate effectively with servers and kitchen staff to ensure timely seating and service
Maintain cleanliness and organization of the host stand area




Handle guest inquiries, special requests, and feedback courteously
Support the restaurant team in maintaining a welcoming environment conducive to guest satisfaction

Skills
Excellent guest services and customer service skills
Experience in serving or hospitality roles preferred
Solid communication skills, both verbal and written
Familiarity with restaurant POS systems, especially Micros POS, is a plus
Ability to handle multiple tasks efficiently in a fast-paced environment
Professional phone etiquette and interpersonal skills
Knowledge of food service operations and restaurant procedures is advantageous
Previous hotel or hospitality experience is beneficial but not required

This position offers an opportunity to be part of a dynamic team dedicated to delivering exceptional guest experiences. We value professionalism, enthusiasm, and a genuine desire to serve our guests with warmth and efficiency.

Pay: From $17.60 per hour

Advantages:
Adaptable schedule
On-site parking

Work Location: In person

📌 Host/hostess Stoney Creek
🏢 Stacked Pancake & Breakfast House
📍 Stoney Creek