Join our welcoming dental practice where patient care and team harmony are top priorities. We are committed to creating a friendly and supportive environment for both our patients and our staff. We take pride in delivering high-quality dental care.

We are a non-assignment office with limited CDCP patients.

This position is primarily for a dental receptionist. However on busy days we would like the person to be able to take X-rays/impressions/Emerg exam- giving the team some flexibility. We already have one full time receptionist in place and our second receptionist is leaving due to long commute time.

Employee benefits:
Paid vacation leave: 2 weeks in year 1, then 3 weeks from year 2
Uniform allowance
Clinic is closed 5 weeks in a year- 3 weeks staggered in summer, 2 weeks over Christmas

Responsibilities:
Greet patients and create a welcoming, friendly atmosphere
Answer phone calls with excellent phone etiquette, addressing patient inquiries and concerns.
Schedule and confirm appointments with accuracy and efficiency
Responsible for ensuring a full schedule for 1 dentist and 2 hygienists.
Process patient check-in and check-out




Maintain accurate patient records in Tracker software.
Process patient information and verify insurance eligibility.
Collect payments and process billing transactions efficiently
Communicate effectively with patients, families, and team members
Maintain a clean and organized front desk area to create a welcoming environment for clients

Skills:
Excellent communication skills — both verbal and written
Warm, friendly, and personable with a patient-first attitude
Previous experience in a dental office or as a Dental Receptionist is a must
Ability to follow directions and a 'can-do' attitude
Detail oriented
Proficient in using phone systems and electronic medical records software (experience with Tracker is a plus).
Excellent organizational skills with attention to detail in administrative tasks.
Ability to multitask and work efficiently in a fast-paced setting.

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 34 – 40 per week

Perks:
Dental care
In office parking
Paid time off

Work Location: In person

📌 Dental Receptionist / Dental Assistant Waterloo
🏢 Dr Banni - Family Dental
📍 Waterloo