Overview
We are seeking a friendly and professional Host/Hostess to join our hospitality team. This role is essential in creating a welcoming atmosphere for guests and ensuring smooth seating and reservation management. The ideal candidate will possess excellent communication skills, a positive attitude, and experience in customer service within a restaurant or hospitality setting. Prior experience with POS systems such as Micros is a plus. This position offers an prospect to develop your hospitality skills in a dynamic environment dedicated to providing exceptional guest experiences.
Responsibilities
Greet guests warmly upon arrival and assist with seating arrangements
Manage reservations and waitlists efficiently using POS systems like Micros
Provide excellent guest services by answering questions and addressing needs promptly
Maintain a clean and organized host station and waiting area
Communicate effectively with the restaurant team regarding guest needs and seating arrangements
Handle phone inquiries professionally, providing information about the restaurant and reservations
Support the serving staff by coordinating table assignments and guest flow
Ensure adherence to hospitality standards, including proper phone etiquette and courteous communication
Experience
Previous experience in guest services, serving, or hospitality is preferred
Experience working in food service or restaurants is highly desirable
Familiarity with POS systems such as Micros POS or hotel front desk systems is a plus
Strong communication skills, both verbal and written, are essential
Ability to provide excellent customer service with a friendly demeanor
Experience handling phone inquiries professionally and efficiently is advantageous
Prior hotel or restaurant experience will be considered an asset
This role is perfect for individuals passionate about hospitality who enjoy engaging with guests and contributing to a memorable dining experience.