Join CMHC as a Bilingual Senior Specialist and ServiceNow ITSM Developer, where you’ll design and enhance service management solutions in a hybrid work environment. In this permanent full time role, you’ll leverage your ServiceNow expertise to improve operational efficiency across IT service management functions. As an integral part of the Infrastructure and Operations team, you will use ITIL practices to drive innovation and excellence in service delivery, while providing mentorship to junior developers.

Key Responsibilities:

- Design and lead development of ServiceNow ITSM solutions
- Automate key service management processes for optimization
- Partner with various teams for workflow improvement
- Perform technical leadership through code and solution reviews
- Analyze performance metrics to enhance service delivery Requirements:
- Bachelor’s degree in Computer Science or similar
- Minimum of 7 years in ServiceNow development
- Expertise in ITIL service management principles
- Experience with various ITSM implementation
- Strong skills in SLA management and operational models Bring your advanced ServiceNow skills to the forefront and make a difference at CMHC.

📌 Bilingual ITSM Developer with CMHC (Ottawa)
🏢 Canada Mortgage and Housing
📍 Ottawa