We are a growing furniture distributor supplying furniture products to retail stores across Canada. We are currently looking for a professional, organized, and customer-focused individual to join our team in a Customer Care & Order Processing role.

The ideal candidate will have previous call center or customer service experience, robust communication skills, and be comfortable working with customers over the phone while handling orders, invoices, and basic reporting.

Key Responsibilities
Make outbound calls to existing retail customers and maintain strong customer relationships
Answer incoming customer calls and assist with product, order, delivery, and account inquiries
Create and process customer orders accurately
Prepare and create customer invoices
Follow up with customers regarding orders, availability, deliveries, and other requests
Maintain accurate customer and order information
Create basic reports using Microsoft Excel
Enter and organize sales and customer data
Work closely with sales, warehouse, accounting, and other departments to resolve customer concerns
Provide skilled and timely customer service




Perform general administrative and data-entry duties as required

Qualifications
Previous call center, customer service, or customer relations experience is preferred
Strong verbal communication and telephone skills
Professional and confident when speaking with customers
Good computer and data-entry skills
Basic knowledge of Microsoft Excel
Comfortable creating orders, invoices, and reports
Solid attention to detail and organizational skills
Ability to multitask and manage multiple customer requests
Reliable, punctual, and able to work well in a team environment

What We Are Looking For

We are looking for someone who is friendly, confident, organized, and comfortable communicating with customers throughout the day. The right candidate should be able to build strong relationships with our retail customers while ensuring orders, invoices, and customer information are handled accurately and efficiently.

Pay: $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Customer Care Representative For Furniture Company Etobicoke
🏢 Wholesale Furniture
📍 Etobicoke