Nelson Animal Hospital is hiring a Client Care Specialist. Our family owned and operated practice located in beautiful Burlington is excited to be adding to our team of enthusiastic, compassionate, and motivated people! We require someone with excellent communication and above and beyond customer service. Previous experience working in a veterinary hospital is preferred. Other medical office experience and exceptional customer service experience will be considered.

Responsibilities include:
Greeting clients and their pets upon arrival
Answering phones, communicating with our awesome client families!
Placing, receiving, and managing orders
Processing payments
Maintaining hospital cleanliness
Restraining animals for procedures such as IV catheter placement, blood collection, nail trims, etc.
Caring for clinic and boarding pets
Assisting with management duties (depending on areas of interest)

What we're looking for
Warm, genuine communication skills, in person and on the phone
Solid organizational skills and comfort switching between tasks quickly
Composure and empathy in emotionally charged situations
Solid computer skills and the ability to learn current software




Reliability and a team-first attitude
Comfort around animals of all sizes and temperaments

A plus:
Previous experience in a veterinary clinic, medical office, or client-facing service role
Familiarity with veterinary practice management software (ezyVet especially)
Knowledge of veterinary medical terminology
A genuine interest in growing in this role — we'd love to find someone who wants to build skills and take on more over time, not just fill a shift

What we offer
A supportive, long-tenured team in a hospital where people actually like coming to work
Training and mentorship, with real prospect to grow into added responsibility
Staff discounts on veterinary care for your own pets
A stable, independent practice with no corporate call centre between you and the decisions

Pay: $20.00-$26.00 per hour

Expected hours: 16.0 – 28.0 per week

Benefits:
On-site parking

Education:
Secondary School (required)

Experience:
veterinary hospital: 1 year (preferred)

Work Location: In person

📌 Client Care Specialist Burlington
🏢 Nelson Animal Hospital
📍 Burlington