About the Company

PBF Pita Bread Factory specializes in the development and manufacturing of conventional and organic ethnic baked goods including Pita, Tortillas, Bagels, Naan, Pies, Cookies, & Pizza Pretzels. PBF offers branded, private label, and co-packing services to Canadian and US customers.

We are currently looking for a Order Desk/Customer Service Member to join our team.

Job Description

Order Desk
Accurately process customer orders in a timely manner - email, phone, fax, & EDI.
Assist callers with placing orders and general inquiries.
Coordinate pick-up and delivery with company drivers and 3rd party carriers.
Prepare all necessary documentation to facilitate delivery.
Coordinate the delivery of samples to customers & events.
Create appropriate documents for new customers and/or products.

Retail
Provide break relief for company store staff. Minimum 30 minutes per day.
Provide assistance to retail staff during peak times.
Provide vacation coverage for retail staff as required.

Office Admin
Monitor & order of office & misc. production supplies.
Coordinate service work for all company copiers.




All in-bound & out-bound couriers.
Filing.

Other
Ad hoc support for Senior Management as required.

Skills and Experience
High school graduate. Post-secondary an asset.
Previous order desk and/or retail experience.
Previous experience utilizing SAP.
Fluent in English. Other language(s) an asset.
Ability to handle a large volume of transactions with a high degree of accuracy.
Ability to remain composed and communicate professionally.
Solid time management skills.
Proficient with Microsoft Office.
Work effectively with other members of the company.

Hours
Monday to Friday, 8:30am to 5:00pm

Job Types: Full time, Permanent

Pay: $38,000.00-$45,000.00 per year

Perks:
Company events
Dental care
Extended health care
On-site parking
RRSP match
Vision care

Flexible language requirement:
French not required

Education:
DCS / DEC (required)

Experience:
order desk: 1 year (preferred)
SAP: 1 year (preferred)

Work Location: In person

📌 Order Desk/customer Service Burnaby
🏢 PBF Pita Bread factory
📍 Burnaby