Job Summary
We are seeking a detail-oriented and organized Customer Service Rep to join our team. This roles is requires solid attention to detail and the ability to manage multiple tasks efficiently in a rapid-paced office environment and provide excellent customer service.

Duties
Respond to customer inquiries via phone, email, chat, or in person in both languages.
Resolve issues and escalate complex cases to the appropriate department when necessary.
Process orders, returns, account updates, and service requests with accuracy and attention to detail.
Document interactions in the CRM system and maintain up‑to‑date customer records.
Provide product, service, or policy information clearly and professionally.
Follow communication scripts and service standards while adapting to customer needs.
Collaborate with internal teams (operations, billing, technical support) to ensure timely resolutions.
Maintain confidentiality and adhere to company policies and compliance requirements.

Skills
Fluent in both French and English (written and verbal)
Ability to translate documents accurately and efficiently
Knowledge of French Language nuances – Quebec French-specific terminology and to and tone ensure content resonates with the target market




Familiar with website content management systems (CMS) is an asset
Excellent attention to detail
Proficient in the use of translation software and tools
Ability to work independently and manage multiple tasks efficiently
Strong communication and interpersonal skills to work with clients and other team members
Strong attention to detail and commitment to quality

Education / Experience
2 – 3 years of qualified translation experience (English to French)
Customer Service experience

Please only apply if you meet the criteria and are bilingual English/French

Please note: Our recruitment process does not use artificial intelligence or automated decision‑making tools to screen, assess, or interview candidates. All applications are reviewed by a member of our recruitment team, and all interviews are conducted by real people. We believe in a fair, transparent, and human‑centered hiring experience.

Job Type: Full-time

Pay: $22.00 per hour

Ability to commute/relocate:
Brampton, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
Customer service: 2 years (preferred)

Language:
French (preferred)

Work Location: In person

📌 Bilingual English/french Customer Service Rep Brampton (Canada)
🏢 ITS Staffing Solutions
📍 Canada