Serve as the first point of contact for clients calling with banking questions or requestsManage client accounts and products and provide trusted adviceResolve client issues and requests efficientlyIdentify opportunities and recommend appropriate banking products and solutionsConnect and refer clients to appropriate CIBC contacts and internal departmentsDevelop robust knowledge of CIBC systems, products, and servicesWork remotely with occasional on-site attendance at the Regina contact centreRequirementsAbility to work independently from home with a secure workspace in a room or office with a closable doorWired internet connection with minimum download speed of 15 Mbps and upload speed of 10 MbpsSatellite internet providers cannot be usedAvailability and flexibility to work Monday to Sunday between 7:00 AM and 12:00 AMLegally eligible to work at the specified location and, where applicable,



possess a valid work or study permitMay be required to complete an attribute-based assessment and other skills testsClient service and communication skillsKnowledge of banking and financial productsAbility to handle inbound callsAbility to work collaborativelyCore CompetenciesDemonstrates strong client service and communication skills while managing client accounts and providing trusted advice on banking products. Capable of working independently in a remote environment and resolving client issues efficiently.Highest-signal resume keywordsClient Service SkillsKnowledge Of Banking ProductsInbound Call HandlingRemote Work CapabilityCommunication SkillsIndustry KeywordsBankingFinancial ProductsClient AccountsRemote WorkSecure WorkspaceTools & TechnologiesCIBC Systems#J-18808-Ljbffr

📌 Contact Centre Representative (Cards, Costco, Remote) - Bilingual (French And English)
🏢 CIBC
📍 Winnipeg