Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap between their financial needs and goals.

Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses.

At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with confidence.

We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada and the United States.

Our people are at the heart of our business. We’re committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you’ll find a meaningful career with Momentum Financial Services Group.

What we Offer:

- Market competitive Pay
- Monthly bonus potential based on the operational success you drive

Other Benefits Include:

- Competitive Paid Time Off
- Plan for your future with our group Retirement Options
- Education Reimbursement Program to invest in your education and career growth.
- Exclusive Perks through Perkopolis - enjoy special discounts and offers.
- Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
- Discounted company services including foreign exchange and Koodo services.
- And Much More!

Branch location: 9114A Commercial Street

GENERAL FUNCTION:

Branch Managersleadthe day-to-day success of a Money Mart branch whileremaininghands-on with customer service and branch operations. This is a working-manager role for someone who enjoys coaching a team, driving sales results, managing compliance and cash controls, and helping customers access financial solutions that meet their needs.

The Branch Manager sets the tone for a positive work environment, develops branch team members, supports local business growth, and ensures the branchoperatessafely, accurately, andin accordance withcompany policies, regulatory requirements, and responsible lending practices.

Retail Team Membersgenerally performtheir duties within a secured work area protected by bullet-resistant glass and a controlled-access mantrap.Once hired, all retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently.

DUTIES/RESPONSIBILITIES

- Leada high-qualitycustomer sales experience by performing and overseeingcustomer transactions,answering questions,educatingcustomers,and selling financial services/products.
- Drive strategic goals and sales targets of the branch by maximizing sales, reviewing branch and individual sales performance,identifyingcross-selling and referral opportunities,



managing collection efforts, and controlling expenses.
- Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements.
- Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and otherimportant informationusing approved marketing materials.
- Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded.
- Monitor andmaintainaccuratecustomer data, loan/credit files, accountnotes,and transaction records in all required systems to limit errors and support compliant branch operations.
- Contact customers over the phone with past due balances and negotiate payment terms and scheduleswithin authorized guidelines.
- Resolve all customer issues at thebranchlevel and escape to the District Manager,whennecessary
- Protect company assetsand maintainstrongQualityAssurance standardsby having extensive knowledge of all safety and security procedures, Loss Prevention standards, customer serviceexpectations, Global Auditrequirements,andall other relevantcompany policies and procedures;ensure employees adhere to these standards and address and coach any deficiencies using appropriate corrective measures.
- Ensure branch compliance with Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, consumer-protection, Recordable Transaction, fraud-prevention, cash-handlingand record-keeping requirements.
- Monitordailycash and inventory control,including allcash handling, POS andfinancialservicetransactions, cash drawer reconciliation, to ensure allcompliance measures aremet,and variances are minimized.
- Maintainoptimalstaffing levels through ongoing recruitment, training,scheduling,and performance evaluationsandeffective branch coverage.
- Supportemployeedevelopment,growth, engagement, retentionwhilemeeting operationalobjectivesbyprovidingcontinual supervision, feedback, coaching;where necessary,issueprogressive discipline and document performance through the active use of the performance management tools and financial reporting.
- Ensurebranchappearancefor acustomer-ready environment; oversee opening and closing procedures and complete required paperwork accuratelyin adherencewithcompany standards.
- Identifyand evaluate local competitors and report findings to the District Manager and develop and implement tactics to remain competitive.
- Build andmaintaina strongnetwork oflocal communitycontactsto increase brand awareness, strengthen community trust, and support customer growth.
- Effectivelyparticipatein national or locally sponsored community events, as directed.
- Complete all other job-related duties as directed by Management.
- Maintain availability to work peak branch hours, including evenings and weekends.

EDUCATION

- High School diplomaor equivalent: post-secondaryeducation inbusiness, finance, management, ora related field is an asset.

EXPERIENCE

- One or more years of experiencein management or team leadership.
- One or more yearsof experience with interviewing, hiring, and evaluating candidatesto ensureappropriate hiringdecisions.
- One or more yearsof experience managing employee performance and development through ongoing coaching, training, feedback,



and performance evaluations, andaddressingperformance concerns asrequired.
- One or more years of experience in sales, retail finance services, lending,collections,or non-prime financial services preferred.
- Track recordof achieving/drivingsales goals, customer-service results, managing collection efforts, controllingexpenses,and supporting branch profitability.
- Hands-on experience with POS transactions, financial service transactions, reconciliation, opening/closing, loan or credit application support, customer resolution, paymentarrangementsand compliance/audit requirements.
- For Internal Applicants: successful completion of the company’sLEAD ProgramandCoach Certification Program.

SKILLS

- Leadership skills to coach, motivate, recruit, select and develop team members while supporting engagement,retentionand performance management.
- Working-manager mindset with the ability to lead the branch while supporting customer transactions, lending/credit application processes, cashhandlingand operational coverage when needed.
- Sales-driven and customer-first mindset with the ability toidentifyopportunities, recommendappropriate productsand services, support cross-selling and drive financial sales performance.
- Commitment to customer service excellence, including the ability to build rapport, assess customer needs, answerquestionsand address customer complaints professionally andin a timely manner.
- Strongproblem-solvingskills toidentifyand assess customer needs, resolve concerns, review branchresults,and support practical solutions to achieve customer satisfaction.
- Ability to organize and manage a successful branch, including daily operations, staffing coverage, customer experience, sales performance, cash control, collections,complianceand expense management.
- Excellent organizational, time management, prioritization, and multitasking skillswith the ability to perform effectively under pressure in a fast-paced environment.
- Ability to effectively secure debt collections,negotiate payment arrangements within authorizedguidelines,and coach the team on collection expectationstodrive financial sales performance.
- Proficient with MicrosoftOffice software (Excel, Word, and Outlook)
- Strong communicationand interpersonal skills, withproficiencyin reading,writingand speaking English.

#SJ

Please Note: Candidates with a current First Aid and CPR certification will be considered an asset.

Money Mart is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.

About Money Mart – Our Commitment to Responsible Innovation

At Money Mart, we are committed to building cutting-edge solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current positionwithin our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.

📌 Branch Manager New New Minas, Canada
🏢 Moneymart
📍 New Minas