Join Goway as the Director of Technical Operations in Toronto, overseeing vital service levels and incident management for our travel platform. This full time role will shape operational excellence across our technology. This leadership position calls for a seasoned qualified with extensive platform operations experience.

Be responsible for defining operational practices including observability and disaster recovery. Your actions will ensure our travel platform operates smoothly and effectively. Key Responsibilities:
Set and communicate service levels for booking and payment processes
Own end-to-end incident management strategies
Maintain operational risk assessments for integrations
Direct day-to-day AWS infrastructure management
Optimize hosting costs and oversee capacity planning Requirements:
Minimum of 8 years in relevant technical operations
At least 5 years in a leadership capacity
Proven ability to build operational practices from the ground up
In-depth knowledge of AWS and governance of third-party services
Solid communication skills for performance reporting Shape the future of technical operations at Goway and drive impactful changes in our travel platform.

📌 Toronto Technical Operations Director Role (Canada)
🏢 Goway Travel
📍 Canada