Transform the City of Thunder Bay's customer service landscape as a Manager. Lead a energetic team dedicated to fostering a culture of excellence and responsiveness. As the Customer Service Manager, you will oversee a team that directly impacts resident experiences.

Your vision for strategic leadership will guide the City’s customer service initiatives and ensure they meet the evolving needs of the community. Collaboration with corporate leaders will be key to your success in this role. Key Responsibilities:
Advise on customer service strategy to leadership
Implement comprehensive customer service technologies
Manage the centralized Service Thunder Bay model
Ensure consistent service delivery across channels
Advocate for accessibility and inclusion in all services Requirements:
Bachelor's degree in relevant field with 5 years in leadership
Experience with technology-driven service solutions
Proven management of customer service initiatives
Robust budget and strategic planning skills
Ability to foster high-performance teams through change Make a lasting impact on community engagement through service excellence in Thunder Bay.

📌 Thunder Bay Customer Service Team Leader London
🏢 Northwest Employment Works
📍 London