Shape impactful customer experiences at TD Canada Trust in Drummondville, Quebec as a Customer Experience Manager. Lead a team to foster relationships and operational excellence. In this role, you will lead and mentor a talented team while ensuring compliance and top-notch service delivery.
Your focus will be on resolving customer concerns and enhancing team performance. Collaborate with various departments to tailor solutions that perk customer satisfaction and retention. Key Responsibilities:
Lead and mentor team on customer interactions
Ensure compliance with policies and procedures
Collaborate to enhance customer service offerings
Support staff in resolving client issues
Oversee administrative duties in the branch Requirements:
Degree or over 3 years of relevant experience
Knowledge of financial processes and banking solutions
Proficient in MS Office and relevant software
Excellent communication and organizational skills
Strong leadership in a rapid-paced workplace Join TD to elevate customer service and operational standards.