Drive customer success initiatives at Abnormal AI as a Customer Success Manager. Focus on onboarding, adoption, and enhancing the value customers derive from our technical solutions. At Abnormal AI, your role will be to build robust relationships with clients and ensure they achieve their business goals through effective use of our products.

This position demands analytical skills, collaborative spirit, and the ability to communicate technical information strategically. You’ll play a crucial role in measuring customer success and identifying opportunities for improvement. Key Responsibilities:
Act as main liaison for customer accounts, ensuring satisfaction
Conduct Quarterly Business Reviews to assess success metrics




Understand and address customer industry challenges
Educate customers on key platform features and advantages
Collaborate with internal teams to resolve customer issues Requirements:
5+ years in enterprise SaaS, 3+ in Customer Success roles
Excellent verbal and written communication skills
Robust problem-solving capabilities with a focus on positive experiences
Familiarity with Salesforce and similar tools
Bachelor's degree in Computer Science or relevant field Bring your customer-centric approach to Abnormal AI and help drive meaningful outcomes.

📌 Strategic Customer Success Manager Role Toronto
🏢 Abnormal Security
📍 Toronto