Drive successful operations as the Information Center Lead with the State of Minnesota. This full time role blends supervision, strategy development, and stakeholder engagement in a hybrid mode. The Department of Natural Resources is seeking a Contact Center Supervisor in St.

Paul, Minnesota. In this capacity, you will manage a high-volume information center, guiding staff and refining procedures while providing vital support to statewide communications. Your leadership is crucial in overseeing customer service standards and addressing direct inquiries from state leadership.

Key Responsibilities:
Manage staff and performance metrics of the call center
Establish service standards and operational procedures
Collaborate with DNR leaders on communications




Direct special projects for operational improvements
Provide state agencies with staffing and procedural assistance Requirements:
Minimum two years in a supervisory role in a call center
Experience in developing contact center procedures
Expert knowledge of customer service principles
Proficient with complex communication platforms
Demonstrated communication skills in various formats Leverage your expertise in call center management and customer interactions at Minnesota's Department of Natural Resources.

📌 St Paul Information Center Lead Saint Paul
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul