Shape the future of customer service at Teleperformance as a Call Center Manager in Toronto, ON. This role, primarily in office, demands leadership and a strategic approach to operations. In this crucial position, you will lead the Toronto call center team, ensuring high-quality service and compliance with performance targets. Your expertise in managing budgets and enhancing operational processes will drive the success of client engagements and team performance. Key Responsibilities:
Oversee daily operations and staff management
Develop strategic budgets and fiscal direction
Monitor compliance with performance and service standards
Implement continuous improvement measures
Participate in client meetings for enhanced collaboration Requirements:
Minimum 3 years of management experience in a call center
Bachelor's degree in management or business-related field
Solid understanding of performance management
Excellent verbal and written communication
Proficient in Microsoft Office and industry tools Elevate customer experience initiatives with your expertise at Teleperformance in Toronto.

📌 Teleperformance Call Center Operations Lead Toronto
🏢 Tp
📍 Toronto