Join CGL's IT team as an Associate Telecommunications Analyst and support Genesys Cloud’s telephony services in a hybrid work setting. Bring your technical skills and passion for improvement. This temporary full time role provides an excellent opportunity to impact communication efficiency at CGL.

Utilizing your experience with Genesys Cloud, you will be responsible for user configuration and troubleshooting technical issues. Your contributions will help ensure seamless telephony operations while working alongside a team dedicated to excellence and innovation. Key Responsibilities:
Handle user additions, deletions, and role assignments
Proactively troubleshoot telephony incidents and connectivity problems




Suggest enhancements to current processes and documentation
Work with support teams to streamline issue resolution
Maintain accurate profiles and assignments in the system Requirements:
3 years of relevant technical experience
Degree in Information Technology or related field
Robust communication capabilities in English and French
Attention to detail with organized task management
Eagerness to learn about the insurance industry Drive improvements in telecommunications as an Associate Analyst, maximizing system performance and client satisfaction at CGL.

📌 Telecommunications Analyst Role In Guelph Area
🏢 Co-operators
📍 Guelph