Kickstart your career as a Technical Support Analyst with D2L, focusing on educational technology. Your expertise will help resolve client issues promptly and efficiently. This role seeks a Technical Support Analyst who can diagnose and resolve intricate issues faced by Brightspace product users. You’ll need excellent problem-solving abilities and a solid understanding of technology to support administrators in various educational sectors.

Your role will include supporting timely resolutions in often stressful situations, ensuring a world-class client experience and maintaining expected performance metrics. Key Responsibilities:
Assist clients with issues through various communication channels




Analyze and rectify incorrectly configured installations
Maintain call logs and update system details
Provide feedback for product design improvements
Develop FAQs and Knowledge Base articles Requirements:
Solid verbal and written communication skills
Proven experience with SQL and programming languages
Understanding of network topography and web services
Interest in AI tools and eLearning software
Currently enrolled in a technical program Make your mark in educational innovation by joining D2L as a Technical Support Analyst.

📌 Technical Support Analyst Role Atl Kitchener
🏢 D2L
📍 Kitchener