Elevate your career with Ooma as a Customer Support Analyst in a dynamic role featuring Tier 1 technical assistance. This position operates on a Wednesday to Sunday schedule.

This role requires you to be the initial contact for Ooma Enterprise, where you will handle troubleshooting tasks and facilitate customer support requests. A robust technical interest, exceptional interpersonal skills, and the ability to solve problems creatively will make you an excellent fit. This position calls for someone who thrives in a quick-paced environment and enjoys helping others achieve their goals.

Key Responsibilities:
• Diagnose and resolve Tier 1 technical issues
• Assist users in designing call flows for optimal performance




• Provide educational support on Ooma's products
• Proactively manage escalation processes
• Ensure prompt follow-up for client inquiries

Requirements:
• Fluency in French or Québécois required
• Experience in customer success or technical support
• Understanding of networking principles beneficial
• Solid organizational and analytical skills
• Preferred post-secondary education

Support Ooma in delivering exceptional service as a Customer Support Analyst and contribute to client success.
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📌 Ooma Customer Support Analyst British Columbia
🏢 Ooma
📍 British Columbia