Join Fairstone as a Senior Collections Agent and leverage your negotiation expertise in a energetic setting. Engage with customers while working in a hybrid model to facilitate prompt loan recovery. In your role, you will connect with past due customers, assess accounts, and ensure compliance with firm payment recovery policies.

You'll document actions taken in our Collections system and achieve personal targets to contribute to the team's overall success. This position reports directly to Katherine Hepburn and offers opportunities for professional growth. Key Responsibilities:
Negotiate effective payment arrangements with past due customers
Document all interactions within the Collections system




Use company guidelines to assess risk and refer as needed
Coordinate collection efforts and ensure compliance
Achieve individual performance targets consistently Requirements:
Strong verbal and written communication abilities
Familiarity with Microsoft Office Suite
Availability for flexible rotating shifts
Background in collections preferred
Successful completion of background checks required Become a vital part of Fairstone's mission to provide accessible financial solutions while enjoying a supportive work workplace.

📌 Senior Collections Agent At Fairstone Toronto (Canada)
🏢 Fairstone Bank
📍 Canada