Join ATCO in Edmonton as a Technology Analyst where you will drive AI innovation and enhance customer operations. Utilize your analytical skills to foster process improvements and elevate the customer experience.

This 18-month term role requires a proactive Technology Analyst dedicated to implementing technology solutions in the customer operations sphere. You’ll leverage your experience and problem-solving capabilities to analyze existing processes and develop reports using platforms like Power BI and Salesforce. Collaboration and relationship-building with stakeholders are key to this role.

Key Responsibilities:



• Lead technology enhancements and troubleshoot issues in customer operations • Present on customer satisfaction metrics and KPIs • Design and maintain Power BI dashboards for insights • Analyze processes to identify improvement opportunities • Collaborate with vendors on creative solutions

Requirements: • Degree in business management, IT, or engineering • 2-5 years’ relevant experience in customer service • Strong written and verbal communication skills • Proficiency in Microsoft Office and analytics tools • Familiarity with Salesforce and Genesys preferred

Bring your expertise in technology and customer service to make a meaningful impact at ATCO. #J-18808-Ljbffr

📌 Technology Analyst for Customer Experience (Winnipeg)
🏢 CA
📍 Winnipeg