Enhance employee experience as a Contact Center Representative in Ryder's HR department. Your bilingual skills in Spanish will be valuable in addressing inquiries and resolving issues. This role is vital for ensuring employee concerns are addressed promptly through calls and chats.

You'll be responsible for documenting inquiries, providing solutions, and improving knowledge management processes. Strong verbal and organization skills are essential for success in this position. Key Responsibilities:

- Resolve employee inquiries per established procedures
- Document inquiries in the case management application
- Direct complex issues to Functional Specialists
- Update knowledge base with relevant information
- Identify trends in inquiries to suggest improvements Requirements:
- High School Diploma or GED necessary
- 1+ years in HR or related fields preferred
- Experience with case management software
- Solid verbal and written communication skills
- Ability to facilitate information sharing Contribute to Ryder's commitment to excellent HR services and employee support.

📌 Contact Center Representative in HR (Edmonton)
🏢 Ryder System
📍 Edmonton