Lead customer revenue initiatives as the Customer Base Leadership Manager, enhancing Value Added Services (VAS) across existing accounts. This critical role demands cross-functional collaboration to achieve sales and retention goals. You will take charge of VAS strategies that drive revenue through targeted upsell initiatives within the existing customer framework.

Your ability to work effectively across teams—such as marketing and customer care—is essential for achieving robust performance metrics. With a strong data-driven approach, you will analyze the customer base to optimize service offerings. Key Responsibilities:

- Own attach-rate and revenue goals for VAS
- Design and implement effective upsell campaigns
- Utilize data for customer targeting strategies
- Build incentive programs for frontline teams
- Monitor performance through key metrics Requirements:
- 7+ years in product or customer management
- History of revenue generation through upselling
- Robust analytical background
- Experience with cross-functional communication
- Outstanding leadership and presentation skills Empower customer relationships and revenue growth through dynamic service offerings in this leadership capacity.

📌 Customer Base Leadership Manager Role (Northeastern Ontario)
🏢 Xplore
📍 Northeastern Ontario