Enhance vacation experiences as a Customer-Focused Operations Agent with Sunwing Vacations. This role is integral to managing customer interactions and operational efficiency. As a key player in the team, you’ll bring three years of travel or airline experience to support various departments.

Your responsibilities will include managing flight schedules, resolving discrepancies, and ensuring a high level of customer satisfaction. Your robust problem-solving and communication skills are essential in assisting customers during irregular situations. Key Responsibilities:

- Input flight schedules into selling systems accurately
- Communicate effectively about schedule changes to customers
- Resolve Passenger Name Record (PNR) issues quickly
- Audit and manage e-Package bookings for quality
- Assist in customer care during irregular operations Requirements:
- Minimum 3 years in airline or travel industry service
- Proficient in MS Office, especially Outlook and Excel
- Demonstrated verbal and written communication skills
- Detail-oriented with strong multitasking abilities
- Ability to work independently and under pressure Drive customer satisfaction and operational success while creating memorable travel experiences at Sunwing.

📌 Customer-Focused Operations Agent Sunwing (Toronto)
🏢 Sunwing Vacations Group
📍 Toronto