Lead with impact at Buildots as the Customer Success Team Lead for the North America Standard Projects portfolio. Develop a high-performing team dedicated to customer satisfaction and advocacy. Your primary focus will be on managing and coaching a team of Customer Success Managers, ensuring clients extract maximum value from Buildots' cutting-edge platform.

This role emphasizes the importance of collaboration with internal teams to achieve business success while overseeing customer onboarding and managing account health. You'll also play a critical role in hiring and performance evaluations. Key Responsibilities:

- Develop and manage a team of 8–10 CSMs
- Conduct annual performance reviews and coaching sessions
- Track and analyze KPIs aligned with business objectives
- Facilitate onboarding and smooth customer adoption
- Address and manage escalated customer concerns Requirements:
- Relevant experience in customer success management
- Proven leadership and coaching capabilities
- Familiarity with performance management techniques
- Strong collaboration skills across departmental teams
- Adept at executive-level communication and problem-solving Make a vital contribution to customer wellness and business growth at Buildots.

📌 Customer Success Manager Development Lead (Toronto)
🏢 Buildots
📍 Toronto