Join Pigment as a Product Support Specialist Team Leader in Toronto. Leverage your experience to enhance customer value while leading a energetic team within this innovative AI-powered platform. In this role, you will be the pivotal leader of the Product Support team, guiding specialists in troubleshooting, documentation, and best practices.

You will set performance goals, promote a team-oriented workplace culture, and utilize your technical knowledge for resolving intricate issues. Your influence will help steer process enhancements, particularly through the application of AI tools, ensuring top-quality service delivery to our clients. Key Responsibilities:
Lead and mentor the Product Support team
Establish and monitor performance standards




Facilitate knowledge sharing and documentation
Manage complex support investigations effectively
Identify process improvements and efficiencies Requirements:
Minimum 5 years in technical support or SaaS
Strong leadership capabilities and interpersonal skills
Skilled in decision making and prioritization
Experience with AI applications in support
Skilled English communication skills Make a significant impact at Pigment by combining your leadership and technical skills in a thriving customer-focused environment.

📌 Product Support Specialist Team Leader Toronto
🏢 Pigment
📍 Toronto