Elevate client engagement at OpenText as the Senior Manager for Client Operations Program Management. Lead readiness initiatives to ensure world-class support across a global technical team. You will influence the global Technical Support organization while overseeing strategic readiness and performance enhancement. Collaborating with multiple stakeholders, you'll champion programs that prepare support teams for the evolving demands of the business and client interactions. Key Responsibilities:
Drive global enablement and training strategy
Own development of scalable learning programs
Maintain documentation for operational procedures
Collaborate with leaders to identify and close operational gaps
Measure effectiveness of enablement through KPIs Requirements:
10+ years in support or operations handling client interactions
3+ years in leadership managing remote teams
Expertise in adult learning and instructional design
Proven experience in process standardization and improvement
Solid analytical skills for data-driven decision making Your leadership will significantly impact OpenText’s client support initiatives in a measurable way.

📌 Opentext Senior Manager Client Support Programs Toronto (Canada)
🏢 opentext
📍 Canada