Join Manulife Bank as a Business Analyst in Toronto, Ontario, focusing on payment processing and digital experiences. This hybrid role demands expertise in real-time payments and collaboration. As a Business Analyst, you will support initiatives that improve payment systems.

Engage with diverse teams to translate business needs into technical specifications. Your analytical skills will drive effective solutions across mobile and digital channels, ensuring customer-centric outcomes. Key Responsibilities:
Document and analyze payment flows and network integrations
Conduct user acceptance testing for recent payment features
Develop process maps illustrating payment journeys
Collaborate to improve the UX/UI of payment systems
Assist in incident investigations and problem resolution Requirements:
University degree or equivalent business experience
Over 5 years in a technology-driven payments role
Solid skills in requirements gathering and scope definition
Experience analyzing APIs with error handling knowledge
Proficiency in SQL for production investigation Leverage your expertise to enhance the customer experience at Manulife Bank.

📌 Manulife Bank Business Analyst Role Toronto (Canada)
🏢 Manulife
📍 Canada