Shape transformative customer experiences at BMO by spearheading client-focused strategies that enhance engagement and growth. Leverage your expertise to drive the success of customer initiatives. As the Director of Customer Experience Strategy, you will play a pivotal role in BMO’s growth by redefining acquisition and retention efforts.

This leadership position emphasizes cross-functional collaboration to deliver tailored experiences aligning with customer needs and business goals. Cultivate talent and coach teams while managing strategic initiatives across the organization. Key Responsibilities:

- Create actionable customer segmentation and acquisition strategies
- Lead operational programs focused on quality execution
- Develop insights from performance data for continuous improvement




- Influence stakeholder decisions with cutting-edge recommendations
- Foster robust relationships within BMO and industry networks Requirements:
- Minimum 7 years of experience in customer experience design
- Proven track record in developing strategic initiatives
- Exceptional communication and influencing capabilities
- Strong problem-solving and analytical proficiency
- Experience in leading change management processes Drive impactful change in customer experience strategies at BMO, and make a significant contribution to customer satisfaction and business success.

📌 Director of Customer Experience Strategy at BMO (Toronto)
🏢 Bank of Montreal
📍 Toronto