Step into the role of Major Incident Manager at DXC, ensuring timely resolution of major incidents affecting global operations. Play a pivotal part in improving our incident management framework. This role is critical for leading major incident responses, coordinating with technical teams, and ensuring effective communication during service disruptions.

As part of our Global Command Center team, your insights will help develop strategies to minimize downtime and streamline responses to incidents that affect business operations. This is a 100% on-site position in Quebec. Key Responsibilities:

- Review escalated incident classifications and confirm with stakeholders
- Provide timely updates to leadership throughout incidents




- Maintain documentation of incident actions and timelines
- Work with support teams to restore services within targets
- Support post-incident reviews and improvement initiatives Requirements:
- Minimum 5 years experience in similar roles required
- ITIL Foundation certification essential
- Proven skills with ITSM tools necessary
- Experience in high-pressure environments beneficial
- Solid communication, analytical and leadership skills required Elevate incident management and collaborate with teams at DXC to achieve service excellence.

📌 DXC Major Incident Manager Role (Montreal)
🏢 DXC Technology
📍 Montreal