Join Intrado as a Lead Technical Support, mastering the Viper Next Generation platform. This role combines incident management, stakeholder coordination, and hands-on troubleshooting in a vital support function. The position requires a highly organized individual with technical expertise, overseeing production support processes.

You will handle incident management, coordinate with engineering, and ensure issues are prioritized and resolved effectively. A key focus will be on robust communication with various teams to drive accountability in addressing customer-impacting problems. Key Responsibilities:
Manage the production support backlog and incident management process
Maintain visibility on active production issues and support tickets
Drive accountability and track resolution timelines




Coordinate engineering responses and escalate critical issues
Facilitate troubleshooting sessions and gather operational data Requirements:
Experience in supporting complex software in production
Solid incident management and issue tracking skills
Proven ability to coordinate between multiple teams
Background in troubleshooting applications and infrastructures
Excellent communication with both technical and non-technical teams Bring your technical expertise, coordination skills, and problem-solving ability to make a real impact at Intrado.

📌 Lead Technical Support At Intrado Montreal
🏢 Intrado Life u0026 Safety
📍 Montreal