Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Outstanding Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.ResponsibilitiesLead services forecasting and capacity planning to align resource supply with customer demandDrive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitabilityOwn professional services process design and optimization, including standardization and continuous improvement of delivery workflowsEstablish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teamsDevelop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-makingManage billing operations and escalations, ensuring timely,



accurate invoicing and resolution of customer disputesIdentify and mitigate revenue leakage risks across the services lifecycle (from booking to billing)Own and optimize PS systems and tools (e.G., PSA, reporting platforms), ensuring data accuracy and usabilityEstablish operational governance rhythms (e.G., forecast reviews, utilization tracking, business reviews)Lead cross-functional alignment to close process gaps and drive durable solutions - not just recommendationsDrive change management and enablement for new processes, tools, and operational initiativesContinuously improve customer and internal experience by reducing friction in services engagement and deliveryQualifications8+ years of experience in Professional Services, Operations, or related rolesStrong understanding of services business models, including utilization, revenue recognition, and margin driversProven experience in forecasting, capacity planning, and operational process improvementAdvanced analytical skills with experience building models and dashboards, using data to influence decisionsExcellent cross-functional collaboration and stakeholder management skillsThis position offers a salary range of $110,000-$125,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications.BenefitsProfessional Development BudgetDedicated Wellness Days and Wellness WeekLifestyle Spending AccountEmployee Recognition ProgramBlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.#J-18808-Ljbffr

📌 Professional Services Operations Manager - C$110,000 - C$125,000 A Year (Winnipeg)
🏢 BlueCat
📍 Winnipeg