Join the hospitality team as a Guest Services Reservations Agent, where your communication skills help guests with their reservation inquiries and enhance their overall experience. This agile role is crucial to maximizing hotel occupancy and guest satisfaction. As part of our team, you will engage with guests through phone, email, and online platforms for the Level Hotels & Furnished Suites and Steveston Waterfront Hotel.

With a focus on attention to detail, you will manage reservation specifics, provide information about amenities, and use upselling techniques to boost our revenue. Key Responsibilities:
Handle reservation inquiries efficiently across multiple communication platforms
Input reservation details accurately into the property management system




Share information on room rates and hotel offerings
Upsell available room options to guests
Process modification and cancellation requests for reservations Requirements:
High school diploma or equivalent required
Customer service or hotel experience preferred
Familiarity with systems like HMS and SynXis is advantageous
Robust verbal and written communication in English
Excellent multitasking and organizational skills Empower guests with information and ensure smooth reservations at our esteemed hotel locations.

📌 Guest Services Reservations Agent Vancouver
🏢 Level Hotels u0026 Furnished Suites
📍 Vancouver